When a HIR event is registered through the AVL, an alert is sent directly from the AVL installed in the vehicle to the Smartrak system. Department managers, team leaders and third-party security monitoring centres can all be alerted of the situation, depending on the customer’s alert preferences. The system can also generate SMS and Email alerts.
The HIR event notifies the date and time, vehicle details, vehicle GPS location and driver identification (if the vehicle has a driver ID system). This critical information helps the organisation deploy its emergency escalation process and/or helps emergency services get quickly to the crash site to assist the driver or passengers.