The Application Support role has a large focus on customer-centric actions to ensure timely resolution for our customers. You will have a deep understanding of our customers’ needs and provide exceptional support to ensure their successful use of Smartrak products.
This role sits within our Customer Support Team and will lead advanced support for critical business applications. You will handle a range of challenging Customer Support issues and work closely with development teams, system administrators, and other Support colleagues to diagnose and resolve complex technical issues.
This role will be perfect for YOU, if you live and breathe a customer-centric mindset and are looking to make use of your deep technical knowledge and problem-solving skills. You excel at meeting challenging customer queries head on and have the skills to ensure high system availability and optimal performance.
You will diagnose and resolve complex technical issues as raised by our customers, acting as the point of escalation for application-related incidents. Using monitoring tools, you will identify and address performance bottlenecks, analyse logs and system behaviour, and collaborate with development teams to resolve issues quickly, alongside providing feedback and ensuring long-term fixes. You will document issues and resolutions, create training materials, and communicate updates to stakeholders. At times, you will coordinate with third-party vendors, work within an agile Support framework, and collaborate with other team members to achieve successful outcomes for customers.
A strong Customer Support background, with 3-5+ years experience in direct external Customer Facing support and multi platform communication.
Technical Expertise: Knowledge of application architectures, databases, debugging tools, performance monitoring, APIs, and network protocols within a .NET environment. Basic to intermediate knowledge of electronics and IT hardware. Additionally, technical hardware expertise and knowledge would be an advantage.
Problem-Solving Abilities: Strong analytical skills and the ability to prioritise in high-pressure situations.
Communication: Excellent verbal and written skills, with the ability to explain technical issues to non-technical users.
Experience: 3-5+ years in a Level 2 or Level 3 support role, experience with cloud platforms and on-prem infrastructure, and a commitment to exceptional customer experience.
Education: Bachelor’s degree in Computer Science, Information Technology, or related field. Relevant certifications are a plus.
This list represents what we are ideally looking for, but we encourage you to apply even if you don’t meet everything 100%. Everyone has unique strengths & weaknesses, and we hire for strengths and potential.
Smartrak proudly leads the charge as the foremost provider of advanced EV fleet management and Sustainable Transportation solutions and is dedicated to facilitating EV enablement, addressing administration, and streamlining fleet management throughout Australia and New Zealand. Our expertise positions us as the preferred choice for government agencies, councils, healthcare, and utilities organisations, assisting them in their transition to Net Zero by enhancing fleet visibility, optimising utilisation, right sizing their fleets, and effectively managing their electrified vehicles.
At Smartrak, we value work-life balance and offer flexible working arrangements. Whether you need to get the kids to school or need some headspace to tackle a complex algorithm, we've got you covered. Our Hamilton office at Waikato Innovation Park provides a beautiful work environment with free parking and an excellent café. Join us to grow your network and connect with innovative tech start-ups.
We also offer:
Smartrak is owned by Volaris Group, which provides a unique environment where employees can access learnings, training, and best practices from a wide variety of similar businesses globally.
We foster a creative and innovative culture, supported by a commitment to research and development. Our fast-paced, agile, and inclusive environment encourages new ideas and supports turning them into reality. We are an equal opportunities employer and can only employ people legally entitled to work in New Zealand.
To get to know us better head to: smartrak.com and volarisgroup.com
Please include a cover letter in your application, telling us why you’re a great fit for this position.
An exciting role has arisen at Smartrak New Zealand for an experienced Government and Large Enterprise Business Development Manager, based in Hamilton (two days per week in the office) and with the ability to travel when required around New Zealand. You will work independently with the support of a talented team and be responsible for all aspects of the sales cycle from pre-engagement through to closed won.
As a Business Development Manager, your primary responsibility will be to drive growth and expand Smartrak's client base. You will play a pivotal role in identifying and pursuing new business opportunities, forging strategic partnerships, and effectively showcasing Smartrak's value proposition to potential customers. Including the following:
You’ll be a senior business development expert, ideally experienced within the technology, or SaaS solutions space where you have worked across large corporations, critical infrastructure and government agencies.
You will be results orientated, a self-starter that lives our values, and have a proven ability to meet and exceed sales targets. You will demonstrate professional interpersonal and relationship management skills and have the capability to successfully collaborate with different teams within Smartrak. We’re servicing an industry that is evolving at breakneck speed with new technology developments that impact our customers consistently.
A passion for sustainability and a natural curiosity to learn about our industry and the problems our prospective customers are trying to solve.
This list represents what we are ideally looking for, but we encourage you to apply even if you don’t meet everything 100%. Everyone has unique strengths, and we focus on hiring for strengths and potential.
Smartrak proudly leads the charge as the foremost provider of advanced EV fleet management and Sustainable Transportation solutions and is dedicated to facilitating EV enablement, addressing administration, and streamlining fleet management throughout Australia and New Zealand. Our expertise positions us as the preferred choice for government agencies, councils, healthcare, and utilities organisations, assisting them in their transition to Net Zero by enhancing fleet visibility, optimising utilisation, right sizing their fleets, and effectively managing their electrified vehicles.
At Smartrak, we value work-life balance and offer flexible working arrangements. Whether you need to get the kids to school or need some headspace to tackle a complex algorithm, we've got you covered. Our Hamilton office at Waikato Innovation Park provides a beautiful work environment with free parking and an excellent café. Join us to grow your network and connect with innovative tech start-ups.
We also offer:
Smartrak is owned by Volaris Group, which provides a unique environment where employees can access learnings, training, and best practices from a wide variety of similar businesses globally.
We foster a creative and innovative culture, supported by a commitment to research and development. Our fast-paced, agile, and inclusive environment encourages new ideas and supports turning them into reality. We are an equal opportunities employer and can only employ people legally entitled to work in New Zealand.
To get to know us better head to: smartrak.com and volarisgroup.com
Please include a cover letter in your application, telling us why you’re a great fit for this position.
A Solution Consultant plays a pivotal role in ensuring our clients’ success with our solutions. They focus on seamless transitions, provide technical support, and continuously drive improvement. Client satisfaction and collaborative work are at the forefront of their mind.
In this role, knowledge transfer to clients is crucial. They offer excellent pre and post sales technical support to Business Development Managers (BDMs) and Customer Success Managers (CSMs). Additionally, they oversee the client transition-in process, gathering information about the customer’s key requirements and the value they expect from the solution. They guide clients through the adoption of our solution, ensuring a smooth onboarding experience and long-term success.
At Smartrak, we prioritise long-term, mutually beneficial client relationships. We constantly seek to enhance our systems and processes to improve the client experience. Collaboration with the broader Smartrak team is essential to identify ways to meet our objectives effectively.
As a customer-centric person, you will have at least 3 years of experience in a customer service role. Additionally, you should be familiar with supporting technical solutions, preferably web-based. You will have experience with support processes and have successfully managed technical implementations.
You’ll be a self-motivated, energetic, and a quick learner who knows how to optimise our solution to deliver the best business outcomes for each client. You can work loosely within an agile framework but are always continually developing and refining processes. You will own the training environment and deliver high quality training to the client ensuring they understand best practice and capabilities of the solution.
Clear communication comes naturally to you and you can articulate yourself clearly. Knowledge of creation and publishing digital content would also be an advantage.
Smartrak proudly leads the charge as the foremost provider of advanced EV fleet management and Sustainable Transportation solutions and is dedicated to facilitating EV enablement, addressing administration, and streamlining fleet management throughout Australia and New Zealand. Our expertise positions us as the preferred choice for government agencies, councils, healthcare, and utilities organisations, assisting them in their transition to Net Zero by enhancing fleet visibility, optimising utilisation, right sizing their fleets, and effectively managing their electrified vehicles.
At Smartrak, we prioritise your work-life balance and offer flexible working arrangements to suit your needs. Whether it's getting the kids to school or finding the headspace to tackle a complex algorithm, we've got you covered. Our Melbourne office at The Hub Southern Cross provides a beautiful and vibrant work environment.
We also offer:
Smartrak is owned by Volaris Group, which provides a unique environment where employees can access learnings, training, and best practices from a wide variety of similar businesses globally.
We foster a creative and innovative culture, supported by a commitment to research and development. Our fast-paced, agile, and inclusive environment encourages new ideas and supports turning them into reality. We are an equal opportunities employer and can only employ people legally entitled to work in New Zealand.
To get to know us better head to: smartrak.com and volarisgroup.com
Please include a cover letter in your application, telling us why you’re a great fit for this position.
I’ve been at Smartrak now for two years. I initially started
as the Marketing Coordinator, but I’ve recently transitioned into a new role as
a Marketing Strategist.
It may sound terribly cliché, but Smartrak isn’t like other
organisations. People truly do come first. I’m given the flexibility to schedule
my work around my personal life. This has been especially important during
COVID, when looking after a newborn.
I’m amazed at the fact
that they care so much about my professional development; not just where I am
now, but what I want to achieve in the future. My manager and I are constantly
trying to identify projects and opportunities that will develop the skills I’ll
need to advance in my career.
