The Role
The Customer Success Manager will report directly to the Head of Customer Success and will be responsible for the management of customer relationships and the overall success our customers have with our products. 

Serving as the relationship owner between Smartrak and our Customers, your aim is to build long-term partnerships at all levels of our customer’s organisation to ensure they fully leverage our solutions, while delivering the right strategic outcomes for the partnership. 

The key deliverables of this role are to ensure customers achieve their key business outcomes by optimising their use of the Smartrak solutions, ensuring long-term win-win relationships, and facilitating seamless contractual renewals. 

This is a permanent role working 40 hours a week based in either Wellington or Hamilton. The role will also require the availability to travel occasionally with some face-to-face customer meetings within NZ, at least once a quarter.

About You
We’re not just looking for skills - we’re looking for someone who shares our mindset and brings fresh thinking to the table. In your cover letter, please include one of Smartrak’s values that resonates most with you. Tell us why it matters to you and how you’ve lived it in your career.  

What You'll Be Doing
We are looking for a Customer Success Manager with a passion for technology who enjoys the art of communication. 

Ideally, you will have 5+ years’ previous experience in similar roles, ideally coupled with experience in dealing with Enterprise Customers and Government or Government-related organisations, possess a great attitude, and have an ability to deliver and consistently reach project goals. 

You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. 

To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast-paced environment. 

This list represents what we are ideally looking for, but we encourage you to apply even if you don’t meet everything 100%. Everyone has unique strengths, and we focus on hiring for

About Us
Smartrak proudly leads the charge as the foremost provider of advanced EV fleet management and Sustainable Transportation solutions and is dedicated to facilitating EV enablement, addressing administration, and streamlining fleet management throughout Australia and New Zealand. Our expertise positions us as the preferred choice for government agencies, councils, healthcare, and utilities organisations, assisting them in their transition to Net Zero by enhancing fleet visibility, optimising utilisation, right sizing their fleets, and effectively managing their electrified vehicles.

Why work at Smartrak?
At Smartrak, we value work-life balance and offer flexible working arrangements. Whether you need to get the kids to school or need some headspace to tackle a complex algorithm, we've got you covered. Our Hamilton office at Waikato Innovation Park provides a beautiful work environment with free parking and an excellent café. Join us to grow your network and connect with innovative tech start-ups.

We also offer:

• Free social club
• A fitness benefit to support your wellness in various ways
• Free eye exams and much more!

Smartrak is owned by Volaris Group, which provides a unique environment where employees can access learnings, training, and best practices from a wide variety of similar businesses globally.

Our Culture
We foster a creative and innovative culture, supported by a commitment to research and development. Our fast-paced, agile, and inclusive environment encourages new ideas and supports turning them into reality. We are an equal opportunities employer and can only employ people legally entitled to work in New Zealand.

To get to know us better, take a look around the website and visit volarisgroup.com

Please include a cover letter in your application, telling us why you’re a great fit for this position.

Employer questions

• Your application will include the following questions:
• How many years' experience do you have as a Customer Success Manager?
• Which of the following statements best describes your right to work in New Zealand?
• Do you have experience in a role which requires relationship management experience?
• How much notice are you required to give your current employer?
• What's your expected annual base salary?
• Are you available to travel for this role when required?