The Role

The Customer Success Manager will report directly to the Director, Customer Success and will be responsible for the management of customer relationships and the overall success our customers have with our products. Serving as the relationship owner between Smartrak and our Customers your aim is to build long-term partnerships at all levels of our customer’s organisation to ensure they leverage our solutions to the fullest extent possible, while delivering the right strategic outcomes for the partnership. The key deliverables of this role are to ensure customers receive the products, documentation, training and responses to their queries to optimise their use of the Smartrak solution, facilitating seamless contractual renewals.

This role is for a remote / home office based employee in the Wellington area.

The Person

We are looking for a customer success manager with a passion for technology who enjoys the art of communication.  Ideally, you will have previous 3+ years’ experience in similar roles, possess a great attitude, and an ability to deliver and consistently reach project goals. You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast paced environment.

NOTE for overseas inquiries and non-NZ residents:
Whereas we welcome international inquiries, only applicants that are legally entitled to work in New Zealand without restriction will be considered for advertised positions.

Applications close 23 September, 2019. Applicants will be contacted shortly after this date.

All applications must be made through seek.co.nz.

https://www.seek.co.nz/job/39908003

The Role

The Marketing Coordinator role is responsible for growing Smartrak’s market penetration through the intelligent and engaging use of our marketing automation solutions. You will work with the Marketing Communications Manager to design campaigns, configure and execute these across our marketing platforms, and ensure integration with Smartrak’s other marketing and sales tools and processes.

Your well-developed communications skills will be put to good use generating exceptional content and undertaking initial engagement and qualification of leads over the phone. As a key member of the Marketing team, you’ll manage the buying journey of customers and prospects, nurturing them until they’re ready to hand to Sales team as Marketing Qualified Leads.

The Person

We are looking for a technically savvy, driven individual who’s excited by the contribution marketing plays in a progressive organisation and wants to be at the forefront of digital marketing. The marketing and inside sales aspects of the role will provide you with a great foundation upon which to build a successful career within Smartrak and beyond.

Ideally you will have a tertiary qualification with a strong marketing focus but most importantly, you love engaging with people and will happily pick up the phone and build rapport with strangers. You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast paced environment.

Applications close October 14th, 2019.

The Role

The Technical Service Coordinator will report to the Technical Services Team Leader. You will be responsible for managing the end-to-end hardware and installation process for new customers and major projects. You will also provide support for hardware configuration and settings. Your aim is to build long-term, mutually beneficial relationships with our installers and internal customers; enabling us to deliver a superb customer experience every time.  Their experience with you is pivotal to their experience with Smartrak so this is a key role within the organisation.

The key deliverables of this role are to ensure customers receive efficient, accurate and seamless deployment of our solutions delivered through a close working relationship between you and our network of installers to delight the customer and ensure good commercial outcomes for Smartrak.  You will be adept at continually looking for ways to improve our level of service, to the benefit of everyone.

This role will service installers and customers across New Zealand and Australia.  As such, there will be a roster to cover business hours in both geographies and will require the individual to be happy dealing with remote customers.  There may also be a need to travel to Australia from time to time, in support of large deployments.

This role is based in Hamilton, New Zealand.

The Person

You’ll love working with technology, people, and problem solving.  We are looking for a Technical Services Coordinator with a passion for technology who enjoys being part of a busy team and who is focused on improving relationships with our clients, installers and internal stakeholders. Ideally, you will have previous 1-3 years’ experience in similar roles in the technology sector, possess a great attitude, an ability to deliver and consistently reach goals.  You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast-paced environment.

NOTE for overseas inquiries and non-New Zealand residents: 
Whereas we welcome international inquiries, only applicants that are legally entitled to work in New Zealand without restriction will be considered for advertised positions.

Applications close 21 October 2019.  Follow up will commence shortly after.

Apply at: https://www.seek.co.nz/job/40103661