Careers

We are the cumulation of the success and innovation of our employees.

We are proud of the fact that the people who work at Smartrak share and uphold a core set of values. Our people are hardworking and highly skilled. We care about the customer and the people we work with.

We strive to attract the best people to our organisation, not just for their skills but also for their contribution to our culture.

We thrive in a supportive environment where we work together to achieve our goals, now and for the future.

If you have the skills and attitude to join us, we will support you to grow and succeed.

Our Values

Current available roles

When we're recruiting you'll find roles advertised here and on seek.co.nz or seek.com.au
Manager Customer Success & Acquisition

Let us introduce ourselves

We are a software company that develops fleet and mobility technologies and operates across NZ and AU.  We are a company that is deeply committed to employee engagement and development and can offer numerous benefits over and above a base salary and commission. All staff are included in the company bonus scheme.

Most companies offer flexible working these days and we are no different, so you can mix it up to suit your lifestyle. We also have an active social club, offer a gym subsidy, eye exams, free parking and most importantly, an espresso machine that will give you quality coffee on tap.

Our culture is often described as being family oriented, supportive, outcome driven, flexible and humble.  Continuous learning and improvement are words you should expect to hear often in our company and a personal development plan is created and executed annually, with quarterly reviews to ensure your development stays front of mind. 

Smartrak is part of the Volaris Group that acquires and holds to strengthen and grow vertical market SaaS technology companies. You have the best of both worlds, a small, family feel business, backed by a global entity that brings with it a multitude of experience, networking, collaboration and growth opportunities.

Our core values are:

  • Commitment to each other’s success
  • Reliability in our promises
  • We can learn from everyone
  • Embrace a challenge

The opportunity

This role reports directly to the VP, Fleet and Asset and is responsible for driving new business and growing current business against agreed targets.

You will lead a team of BDM’s and CSM’s, helping them to bring in new accounts and grow existing ones with strategic awareness and contemporary sales methodologies to engage companies looking for solutions to transportation, staff safety and asset management challenges.

The key accountabilities are around sales and business development, to build a strong pipeline and grow revenue through excellent customer relationships.  You will need to learn our product offerings, so being able to understand and articulate the value proposition of technology products is key.   

You will need to manage financial budgeting and accurately forecast sales revenue. Creating management reports that provide valuable insight into the effectiveness of sales, marketing and customer success business plans is also a key requirement of the role.  Couple this with the ability to take a strategic view to sales and be able to execute that strategy to drive the business forward, this is a pivotal and highly influential role with plenty of scope for growth.

Staff engagement and development are really important to us, as we strive to have everyone be the best they can be. So, we need you to be a motivating, supportive and empathetic leader for your team, with a commitment to continuous improvement and an interest in experimenting to find successful strategies for growth.

We need someone who can:

  • Bring us a solid and proven background in sales and experience in managing customer success
  • Sell both hardware and software solutions
  • Lead, develop and inspire a great team of BDM’s and CSM’s, some who are remote, across NZ and Australia
  • Understand sales strategy and be able to develop and execute on one
  • Understand contracts and basics of contract law
  • Take a disciplined approach to sales using proven methodologies and tools
  • Generate key data to enable informed decisions to be made

If you have a degree in a relevant field that would be a bonus, but not a deal breaker as we know that exceptional sales people come from all walks of life, your sales record and experience is what is most important to us.

Do you believe we might be a great fit for you and your career?  Apply via seek.co.nz.

Please note you must be able to legally work in NZ to be considered. 

R&D Manager

Let us introduce ourselves

We are a software company that develops fleet and mobility technologies and operates across New Zealand and Australia.  We are a company that is deeply committed to employee engagement and development and offer numerous benefits over and above a base salary. 

Most companies offer flexible working these days and we are no different, so you can mix it up to suit your lifestyle – need to pick up the kids after school, no problem.  Need to fit in your workout, no problem. 

We have an active (and free!) social club, offer a gym subsidy, eye exams, free parking and most importantly, an espresso machine that will give you quality coffee on tap when you’re in the Hamilton office.

Our culture is often described as being family oriented, supportive, outcome driven, flexible and humble.  Continuous learning and improvement are words you should expect to hear often and a true commitment to your personal development plan that is executed annually, with quarterly reviews to ensure your development stays front of mind. 

Smartrak is part of the Volaris Group that acquires and holds to strengthen and grow vertical market SaaS technology companies. You have the best of both worlds, a small, family feel business, backed by a global entity that brings with it a multitude of experience, networking, collaboration and growth opportunities.

Our core values are:

  • Commitment to each other’s success
  • Reliability in our promises
  • We can learn from everyone
  • Embrace a challenge

The opportunity:

This role reports directly to the Director – Mobility and is responsible for  managing the Mobility product/platform, from solution design, through development and quality assurance to product launch and customer acceptance.  The role will achieve this by leading, motivating, and directing a team of engineers. The role is also responsible for ensuring the integration and overall management of the Company’s 3rd level support processes, working closely with the company’s Customer Experience team and the Product Managers. 

The person selected to this role will manage the lifecycle of the Mobility Service Line products/platform, aligned to corporate strategy.  They will take ultimate responsibility for both support and new product development activities across the platform, working closely with product managers to establish a product roadmap.  Creation and execution of a long-term strategy for Mobility Product development along with planning short-term objectives will be a requirement and they will lead from the front by programming, introducing innovative ways to maximise the existing code base and expanding the solution into new areas.

This person will work closely with the Strategic Services and Innovation Manager, providing the underlying infrastructure and/or API’s to support their roadmap objectives.   

Key Accountabilities:

  • Developing the framework and processes required to deliver world class innovative products that maximise value to shareholders, staff and customers alike.
  • Working with the Director – Mobility to understand and articulate the overall vision and strategy and an associated roadmap for our solution suite.
  • Manage the successful implementation and execution of structured development in an agile development environment, ensuring delivery of the roadmap to time, scope and budget and in accordance with strategic business priorities.
  • Develop and grow the development team to meet the global aspirations of the company.
  • Oversee the decision making associated with technical architecture decisions that affect the Mobility platform and therefore impact the ability of our technology to support the strategic vision of the Service Line.
  • Ensure the core development team is able to appropriately manage and resource 3rd level support requests for the platform, i.e. software bugs/escalations triaged by the customer experience and/or PS/Initiative team.
  • Ensuring that the core development team is tightly integrated with the other Service Lines to ensure a smooth and well communicated release strategy/process is in place. Essentially providing guidance and leadership to the overall development community across Smartrak Product’s. 

Staff engagement and development are really important to us, as we strive to have everyone be the best they can be. So, we need you to be a motivating, supportive and empathetic leader for your team, with a commitment to continuous improvement and an interest in experimenting to find successful strategies for growth.

We need someone who can:

  • Bring us a solid and proven background in software development with strategic input
  • The ability to lead, develop and inspire a team that includes a remote worker.

Qualifications:

  • Bachelor’s degree in computer science or technology engineering related field.
  • Minimum of 5 years’ software development experience 
  • Experience leading a team in a technology division and/or organisation.
  • Experience working through specification, design, development, release cycle, delivering software to market. 
  • A record of successful delivery of software applications as a development/project manager, using Agile methodology.
  • Experience with managing development of SaaS and cloud based applications.
  • Exposure to solutions that include a combination of hardware and software.
  • Experience in delivering enterprise grade solutions that are highly available.     

Do you believe we might be a great fit for you and your career?  Please apply so we can talk, we look forward to meeting you!

Please note you must be able to legally work in NZ to be considered.  

Apply via Seek.co.nz

Customer Success Manager

Who is Smartrak?

We are a software company that develops and delivers fleet and mobility technologies to private, utility, government, public transport, and emergency service organisations throughout Australasia.

Smartrak has offices in Hamilton, New Zealand and in Melbourne, Australia.

At Smartrak we strive to nurture a great team culture and are strong supporters of work life balance.

We are an innovative company; our people and their ideas are key to our success, so we have created a culture where creativity thrives. 

Contributing to this is a commitment to research and development, a workplace environment that allows our people to develop innovative ideas, and a senior management team that supports turning those ideas into reality. 

We’re servicing an industry that is evolving at breakneck speed with new technology developments that impact our customers happening almost daily. We operate in a fast paced, agile, inclusive and friendly environment.

The company purpose is “generating positive change through innovations that connect, innovate, and protect”.

Smartrak is part of the Volaris Group that acquires and holds to strengthen and grow vertical market SaaS technology companies. You have the best of both worlds, a small, family feel business, backed by a global entity that brings with it a multitude of experience, networking, collaboration and growth opportunities. Learn more about Volaris in the video below.

Our core values are:

  • Commitment to each other’s success
  • Reliability in our promises
  • We can learn from everyone
  • Embrace a challenge

The Role

The Customer Success Manager will report directly to the Customer Success and Acquisition Manager and will be responsible for the management of customer relationships and the overall success our customers have with our products. 

Serving as the relationship owner between Smartrak and our Customers, your aim is to build long-term partnerships at all levels of our customer’s organisation to ensure they fully leverage our solutions, while delivering the right strategic outcomes for the partnership. 

The key deliverables of this role is to ensure customers achieve their key business outcomes by optimising their use of the Smartrak solutions, ensuring long-term win-win relationships and facilitating seamless contractual renewals. 

This is a permanent part-time role for 20 hours a week and would be ideal for someone who is looking for part-time work during business hours. It is for a remote / home office-based employee in the Wellington area. The role will also include some face-to-face customer meetings from time to time, at least once a quarter.

The Person

We are looking for a Customer Success Manager with a passion for technology who enjoys the art of communication.  

Ideally, you will have 5+ years’ previous experience in similar roles, ideally coupled with experience in dealing with government or government-related organisations, possess a great attitude, and an ability to deliver and consistently reach project goals.  

You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. 

To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast-paced environment.

Find out more about our innovative company at www.smartrak.com 

We are an equal opportunities employer, you will need to be legally able to work in NZ to be able to apply for this role.

All applications must be made through SEEK

Our Internship program

Smartrak offers internship experiences within our Marketing department and looks to current and past interns to fill any new roles we create. The internships are structured to provide opportunities for university students to get significant hands-on experience, whilst receiving ongoing education and training of tools and platforms they’re likely to encounter across their career. Applications are open throughout the year, with part-time and full-time opportunities available.

What our staff have to say

  • I started working at Smartrak 5 years ago and from the start I knew that it was a supportive, hardworking, fun environment. Today, it remains just as positive, with the awesome group of passionate individuals that I am blessed to work with every day.

    After a couple of years (and some maternity leave in between) I’ve been given the opportunity to move into a leadership role for the Customer Service team.

    I continue to be encouraged to learn throughout my journey, a sentiment that is echoed throughout the organisation with ongoing training and personal development a cornerstone in all areas of the business.
    Sarah Masefield
  • I’ve been at Smartrak now for two years. I initially started as the Marketing Coordinator, but I’ve recently transitioned into a new role as a Marketing Strategist.

    It may sound terribly cliché, but Smartrak isn’t like other organisations. People truly do come first. I’m given the flexibility to schedule my work around my personal life. This has been especially important during COVID, when looking after a newborn.

     I’m amazed at the fact that they care so much about my professional development; not just where I am now, but what I want to achieve in the future. My manager and I are constantly trying to identify projects and opportunities that will develop the skills I’ll need to advance in my career. 

    Nick Allan
  • As a marketer, I’m particularly drawn to two attributes of the Smartrak approach.

    1. Solutions development goes beyond ‘product fit’ and looks to generate genuinely beneficial change.
    2. The company never rests in its drive to be a thought leader.

    Both of these ensure I work in an environment where resonant messaging and incisive thinking are valued.
    Andrew Hollis
  • Smartrak is a great place to work!

    My time at Smartrak started 9 years ago. Reflecting back on this time, what stands out to me is the care and respect we had for each other. To this day, that has not changed, although the size of the company has grown ten-fold. This core belief is the reason why Smartrak remains great.

    Smartrak not only represents an amazing, fun place to work but also a place of great opportunity. Another core belief of the company is that the work we do is meaningful and that it provides the opportunity for everyone to grow both professionally and personally.

    Jacob Toye

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