Let us introduce ourselves
We are a software company that develops fleet and mobility technologies and operates across NZ and AU. We are a company that is deeply committed to employee engagement and development and can offer numerous benefits over and above a base salary and commission. All staff are included in the company bonus scheme.
Most companies offer flexible working these days and we are no different, so you can mix it up to suit your lifestyle. We also have an active social club, offer a gym subsidy, eye exams, free parking and most importantly, an espresso machine that will give you quality coffee on tap.
Our culture is often described as being family oriented, supportive, outcome driven, flexible and humble. Continuous learning and improvement are words you should expect to hear often in our company and a personal development plan is created and executed annually, with quarterly reviews to ensure your development stays front of mind.
Smartrak is part of the Volaris Group that acquires and holds to strengthen and grow vertical market SaaS technology companies. You have the best of both worlds, a small, family feel business, backed by a global entity that brings with it a multitude of experience, networking, collaboration and growth opportunities.
Our core values are:
The opportunity
This role reports directly to the VP, Fleet and Asset and is responsible for driving new business and growing current business against agreed targets.
You will lead a team of BDM’s and CSM’s, helping them to bring in new accounts and grow existing ones with strategic awareness and contemporary sales methodologies to engage companies looking for solutions to transportation, staff safety and asset management challenges.
The key accountabilities are around sales and business development, to build a strong pipeline and grow revenue through excellent customer relationships. You will need to learn our product offerings, so being able to understand and articulate the value proposition of technology products is key.
You will need to manage financial budgeting and accurately forecast sales revenue. Creating management reports that provide valuable insight into the effectiveness of sales, marketing and customer success business plans is also a key requirement of the role. Couple this with the ability to take a strategic view to sales and be able to execute that strategy to drive the business forward, this is a pivotal and highly influential role with plenty of scope for growth.
Staff engagement and development are really important to us, as we strive to have everyone be the best they can be. So, we need you to be a motivating, supportive and empathetic leader for your team, with a commitment to continuous improvement and an interest in experimenting to find successful strategies for growth.
We need someone who can:
If you have a degree in a relevant field that would be a bonus, but not a deal breaker as we know that exceptional sales people come from all walks of life, your sales record and experience is what is most important to us.
Do you believe we might be a great fit for you and your career? Apply via seek.co.nz.
Please note you must be able to legally work in NZ to be considered.
Let us introduce ourselves
We are a software company that develops fleet and mobility technologies and operates across New Zealand and Australia. We are a company that is deeply committed to employee engagement and development and offer numerous benefits over and above a base salary.
Most companies offer flexible working these days and we are no different, so you can mix it up to suit your lifestyle – need to pick up the kids after school, no problem. Need to fit in your workout, no problem.
We have an active (and free!) social club, offer a gym subsidy, eye exams, free parking and most importantly, an espresso machine that will give you quality coffee on tap when you’re in the Hamilton office.
Our culture is often described as being family oriented, supportive, outcome driven, flexible and humble. Continuous learning and improvement are words you should expect to hear often and a true commitment to your personal development plan that is executed annually, with quarterly reviews to ensure your development stays front of mind.
Smartrak is part of the Volaris Group that acquires and holds to strengthen and grow vertical market SaaS technology companies. You have the best of both worlds, a small, family feel business, backed by a global entity that brings with it a multitude of experience, networking, collaboration and growth opportunities.
Our core values are:
The opportunity:
This role reports directly to the Director – Mobility and is responsible for managing the Mobility product/platform, from solution design, through development and quality assurance to product launch and customer acceptance. The role will achieve this by leading, motivating, and directing a team of engineers. The role is also responsible for ensuring the integration and overall management of the Company’s 3rd level support processes, working closely with the company’s Customer Experience team and the Product Managers.
The person selected to this role will manage the lifecycle of the Mobility Service Line products/platform, aligned to corporate strategy. They will take ultimate responsibility for both support and new product development activities across the platform, working closely with product managers to establish a product roadmap. Creation and execution of a long-term strategy for Mobility Product development along with planning short-term objectives will be a requirement and they will lead from the front by programming, introducing innovative ways to maximise the existing code base and expanding the solution into new areas.
This person will work closely with the Strategic Services and Innovation Manager, providing the underlying infrastructure and/or API’s to support their roadmap objectives.
Key Accountabilities:
Staff engagement and development are really important to us, as we strive to have everyone be the best they can be. So, we need you to be a motivating, supportive and empathetic leader for your team, with a commitment to continuous improvement and an interest in experimenting to find successful strategies for growth.
We need someone who can:
Qualifications:
Do you believe we might be a great fit for you and your career? Please apply so we can talk, we look forward to meeting you!
Please note you must be able to legally work in NZ to be considered.
Apply via Seek.co.nz
Who is Smartrak?
We are a software company that develops and delivers fleet and mobility technologies to private, utility, government, public transport, and emergency service organisations throughout Australasia.
Smartrak has offices in Hamilton, New Zealand and in Melbourne, Australia.
At Smartrak we strive to nurture a great team culture and are strong supporters of work life balance.
We are an innovative company; our people and their ideas are key to our success, so we have created a culture where creativity thrives.
Contributing to this is a commitment to research and development, a workplace environment that allows our people to develop innovative ideas, and a senior management team that supports turning those ideas into reality.
We’re servicing an industry that is evolving at breakneck speed with new technology developments that impact our customers happening almost daily. We operate in a fast paced, agile, inclusive and friendly environment.
The company purpose is “generating positive change through innovations that connect, innovate, and protect”.
Smartrak is part of the Volaris Group that acquires and holds to strengthen and grow vertical market SaaS technology companies. You have the best of both worlds, a small, family feel business, backed by a global entity that brings with it a multitude of experience, networking, collaboration and growth opportunities. Learn more about Volaris in the video below.
Our core values are:
The Role
The Customer Success Manager will report directly to the Customer Success and Acquisition Manager and will be responsible for the management of customer relationships and the overall success our customers have with our products.
Serving as the relationship owner between Smartrak and our Customers, your aim is to build long-term partnerships at all levels of our customer’s organisation to ensure they fully leverage our solutions, while delivering the right strategic outcomes for the partnership.
The key deliverables of this role is to ensure customers achieve their key business outcomes by optimising their use of the Smartrak solutions, ensuring long-term win-win relationships and facilitating seamless contractual renewals.
This is a permanent part-time role for 20 hours a week and would be ideal for someone who is looking for part-time work during business hours. It is for a remote / home office-based employee in the Wellington area. The role will also include some face-to-face customer meetings from time to time, at least once a quarter.
The Person
We are looking for a Customer Success Manager with a passion for technology who enjoys the art of communication.
Ideally, you will have 5+ years’ previous experience in similar roles, ideally coupled with experience in dealing with government or government-related organisations, possess a great attitude, and an ability to deliver and consistently reach project goals.
You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems.
To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast-paced environment.
Find out more about our innovative company at www.smartrak.com
We are an equal opportunities employer, you will need to be legally able to work in NZ to be able to apply for this role.
All applications must be made through SEEK.
I’ve been at Smartrak now for two years. I initially started
as the Marketing Coordinator, but I’ve recently transitioned into a new role as
a Marketing Strategist.
It may sound terribly cliché, but Smartrak isn’t like other
organisations. People truly do come first. I’m given the flexibility to schedule
my work around my personal life. This has been especially important during
COVID, when looking after a newborn.
I’m amazed at the fact
that they care so much about my professional development; not just where I am
now, but what I want to achieve in the future. My manager and I are constantly
trying to identify projects and opportunities that will develop the skills I’ll
need to advance in my career.
