Careers

We are the cumulation of the success and innovation of our employees.

We are proud of the fact that the people who work at Smartrak share and uphold a core set of values. Our people are hardworking and highly skilled. We care about the customer and the people we work with.

We strive to attract the best people to our organisation, not just for their skills but also for their contribution to our culture.

We thrive in a supportive environment where we work together to achieve our goals, now and for the future.

If you have the skills and attitude to join us, we will support you to grow and succeed.

Our Values

Current available roles

When we're recruiting you'll find roles advertised here and on seek.co.nz or seek.com.au
Innovation Manager (Hamilton, New Zealand)

Do you want to make your impact on the world through game changing technology and business model innovation?
Do you enjoy engaging with the market through observation, facilitation, and ideation?

Background

Smartrak creates fleet and mobility technologies that enable the public sector, utilities, not for profit and emergency services to manage and protect their most valued assets (people, vehicles, and assets). Smartrak is part of the Volaris Group who are buy-and-hold acquirers of technology businesses.

Operating across Australia and New Zealand, Smartrak makes location-based insights visible and actionable so that these organisations can deliver on their promises to the communities they serve; safely, productively, and cost-effectively. Smartrak is a leader within their market with award-winning location-based solutions and a purpose to generate positive change through innovations that connect, inform, and protect.

We are looking for

  • An Innovation Manager who can invent Smartrak’s future by identifying innovations that deliver tangible market value at scale.
  • Someone who is able to engage with the market, have the ability to research emerging trends, ideate with both internal and external stakeholders and then turn these opportunities into business cases ready for internal approval.
  • Someone who lives in a world where nothing is impossible and has the drive to follow-through on ideas.
  • A strategic thinker and a growth mindset orientated with an openness to learn
  • A person with an entrepreneurial spirit, personal initiative, drive, and energy
  • Someone with a technical and design know-how to collaborate with designers and developers on executing various phases of work, from ideation & design thinking workshops to user research and software build

To be successful you will have experience in developing new, innovative solutions through user centred engagement, a strategic view of the future possibilities, and have a strong end-to-end business understanding. You will have been exposed to design led approaches and have an unquenchable curiosity.

About the role

The role will help identify disruptive technologies and business models to positively challenge the way that Smartrak works today. As part of a dynamic and fast-paced team, the Innovation Manager will take ideas all the way through to product development as well as participating in group evaluations of team initiatives. Having experience of IP generation and protection and commercial collaborations is highly desirable.

In this role, you will grow and develop a pipeline of unique innovative products & services and generate new revenue streams.

Key Responsibilities

  • The commercialisation of innovations with high impact potential from ideation through to product execution
  • Develop technology commercialisation plans, including early-stage commercialisation strategies, value proposition validation, and business case development
  • Identify & develop relationships with potential technology partners and lead market facing activities to generate and gauge interest in new propositions
  • Initiate and negotiate commercial agreements with vendors, partners, and clients
  • In collaboration with other team members, prepare business plans and develop implementation plans for new capabilities
  • Identify and evaluate disruptive technologies and contextualise their use and value for the existing business
  • Evaluate new innovations and business opportunities for commercial potential, including conducting market research and analysis
  • Work closely with the legal team to evaluate invention disclosures and provide input to align the protection strategies with the market opportunity
  • Articulate the value proposition of our innovations into an exploitation strategy
  • Develop project plans and execute evidence-generating activities that build innovation value and advance innovation projects toward commercialisation
  • Conduct and support problem definition and solution development with innovators and craft the associated value proposition development and business modelling
  • Mentor and assist innovators with solution experiments, product prototyping and validation testing
  • Provide project management as needed, including recommending and executing metrics and reporting on key achievements
  • Prepare and present funding requests to the Development Board
  • Network externally and attend events to build links with external organisations, industry partners and collaborators


What we can offer you:

  • An innovative team and culture
  • An environment to excel and an opportunity to learn new skills
  • A strong commitment to your development, we always encourage the sharing of knowledge and your professional/personal development and growth.
  • Flexible work arrangements
  • Attractive salary package with bonus
  • Free social club events
  • Gym and eye exam subsidies

Qualifications, Knowledge & Experience

  • Degree qualified in a relevant field such as business, commerce, law or any other relevant field
  • A minimum of 5 years’ experience in a similar role where positive interactions with key senior staff in the marketplace was key to the success of the role
  • A track record of identifying new market opportunities in an innovative yet competitive environment
  • Market facing experience working with stakeholders to ideate, develop, or sell innovative solutions
  • Experienced in growth and innovation, with strong examples of growing businesses by building and delivering innovative propositions
  • Highly developed collaboration and engagement techniques, able to motivate and communicate to "sell the dream" of new ideas.
  • Highly developed inter-personal skills with demonstrated ability to identify & develop relationships with potential technology partners, colleagues, collaborators, and clients
  • A proven understanding of business cases, ROI, and value-based selling
  • Be comfortable running workshops, presenting the new, and challenging the status quo in a positive manner
  • Facilitate or run cross-functional ideation and design
  • Demonstrable track record of both analytical and commercial thinking
  • Passionate about building businesses that are creative and imaginative whilst being commercially viable in the marketplace
  • Have helped build compelling business cases which articulate customer propositions, explain the market opportunity, and are supported with a robust financial case that can stand up to a Development Board.


For more information:

www.smartrak.com
www.volarisgroup.com

We are an equal opportunities employer and can only employ people who are legally able to work in New Zealand.

We don't have an expiry date for this role and will be interviewing suitable candidates as they come in so if it sounds like a great opportunity to you, please apply today via seek.co.nz.

Manager Customer Acquisition and Success (Hamilton, New Zealand)

The Company

Smartrak creates fleet and mobility technologies that enables the public sector, utilities, not for profit and emergency services to manage and protect their most valued resources (people, vehicles, and other assets).

Operating across Australia and New Zealand, Smartrak makes location-based insights visible and actionable so that these organisations can deliver on their promises to the communities they serve; safely, productively, and cost-effectively.

 Smartrak is a leader within its market with award-winning location-based solutions. Our purpose is to generate positive change through innovations that connect, inform, and protect.

Smartrak is a part of the Volaris Group which acquires, strengthens and grows vertical market technology companies enabling them to be clear leaders within their industry. As an Operating Group of Constellation Software Inc., Volaris is all about strengthening businesses within the markets they compete and enabling them to grow.

We can offer you;

  • An innovative team and culture
  • An environment to excel and an opportunity to learn new skills
  • A commitment to your development. We always encourage the sharing of knowledge and your professional/personal development and growth.
  • Flexible work arrangements
  • Attractive salary package with bonus
  • Free social club events
  • Gym and eye exam subsidies
  • Free parking and other benefits

The Role

The Customer Acquisition and Success Manager will report directly to the VP, Fleet and Asset and will be responsible for contributing to the development and execution of the strategy.  
This will include the overall management of the Sales and Business Development function while retaining all existing recurring revenue streams and identifying and pursuing growth opportunities within existing clients.

There are 7 direct reports to the role.

Key Accountabilities

  • Sales and Business Development
  • Demand Generation
  • Client Management
  • Strategic Partner Relationships
  • Technical working knowledge of hardware and software solutions
  • Financial budgeting and forecasting future costs
  • Management reporting, including sales and revenue forecasting
  • Staff Performance Management

Qualification, Knowledge and Experience

You will need:

  • Degree qualified in a relevant field such as business, commerce, law, engineering, finance, or an accounting field
  • 5+ years of experience in business development, account management, customer or success roles, including management of a customer service/experience team.
  • Ideally you will have managed the support of both hardware and software solutions, or will have managed a sales team, or held a senior sales roles in a technology business.
  • Experience in handling often complex support processes, including management of support across multiple geographic locations.
  • Experience in leading a team of people across multiple locations.
  • Experience in working with Jira/Confluence or similar help desk products
  • Exposure to Customer Success programs.
  • A proven track record in driving change, leading a high performing team, and delivering an exceptional customer experience, while delivering on commercial outcomes.
  • A working knowledge of contracts and the basics of contract law.

Note:  We are an equal opportunities employer, and you need to be legally allowed to live and work in New Zealand.

Learn more about our innovative company and group by visiting:
www.smartrak.com
www.volarisgroup.com

Whilst we have a close date for applications on the 3rd December 2021 we will be reviewing applications as they come in.  So if you believe you're the right person for us and we're the right company for you, please don't wait… apply today via seek.co.nz.

Customer Success Manager and Inside Sales (Melbourne, Australia)

The Company

Smartrak creates fleet and mobility technologies that enable the public sector, utilities, not for profit and emergency services to manage and protect their most valued assets (people, vehicles, and assets).

Operating across Australia and New Zealand, Smartrak makes location-based insights visible and actionable so that these organisations can deliver on their promises to the communities they serve; safely, productively, and cost-effectively.

Smartrak is a leader within their market with award-winning location-based solutions and a purpose to generate positive change through innovations that connect, inform, and protect.

Smartrak is a part of the international Volaris Group which acquires, strengthens and grows vertical market technology companies enabling them to be clear leaders within their industry. As an Operating Group of Constellation Software Inc., Volaris is all about strengthening businesses within the markets they compete and enabling them to grow.

We can offer you;

  • An innovative team and culture
  • An environment to excel and an opportunity to learn new skills
  • A strong commitment to your development. We always encourage the sharing of knowledge and your professional/personal development and growth.
  • Flexible work arrangements
  • Attractive salary package with bonus
  • Free social club events
  • Gym and eye exam subsidies

The Role

The Customer Success Manager and Inside Sales role will report directly to the Director - Mobility and will be responsible for the management of customer relationships within the Mobility Service Line; ensuring that our most valued customers receive maximum return from their relationship with Smartrak.  This will be achieved through a deep understanding of their business and what Smartrak can do to deliver to these outcomes.  The position will also help qualify leads generated by Marketing and through other means. 

Key Accountabilities

  • Client Management
  • Inside Sales opportunities
  • Technical working knowledge of hardware and software solutions
  • Strategic Partner Relationships
  • Teamwork

The Person

Possess a great attitude, and an ability to deliver and consistently reach project goals. You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. To keep up with our drive and determination, you will need exceptional organisational and negotiating skills, an ability to manage multiple, competing priorities and enjoy working in a fast-paced environment.

For those looking to progress within this role you will be mentored by a Senior CSM with opportunities to grow your career either within Smartrak and/or Volaris Group over time.

Experience

You will need:

  • 3+ years of experience in telephone sales and customer support roles
  • Ideally you will have managed the support of both hardware and software solutions.
  • Experience with commercial negotiation of client contracts/renewals
  • Experience in handling often complex support processes, including management of support across multiple geographic locations.
  • Experience in working with Jira/Confluence or similar help desk products
  • Exposure to Customer Success programs.

Travel

The role may require you to travel to client locations and other Smartrak (and Volaris) offices.

Learn more about our innovative company and group on our websites;

www.smartrak.com

www.volarisgroup.com
 

Note:  We are an equal opportunities employer, and you need to be legally allowed to live and work in Australia.

Whilst we have a close date for applications on the 3rd December we will be reviewing applications as they come in.  So if you think you're the right person for us and we're the right company for you, please don't wait… apply today via seek.com.au.

 
Senior Engineer (Hamilton, New Zealand)

The Smartrak Group delivers premium geospatial-based business intelligence services to private, utility, government, public transport, and emergency service organisations throughout Australasia.  The Group’s purpose is “generating positive change through innovations that connect, innovate, and protect”.

Smartrak has offices in Hamilton, New Zealand and in Melbourne, Australia.  While the day-to-day operations in the Melbourne office are conducted independently, a significant amount of assistance and support comes from the New Zealand office including administrative, marketing, financial, and product development services.

Our Culture

We are an innovative company; our people and their ideas are key to our success, so we have created a culture where creativity thrives. 

Contributing to this is a commitment to research and development, a workplace environment that allows our people to develop innovative ideas, and a senior management team that supports turning those ideas into reality.

We can offer you:

  • a strong commitment to your development and growth
  • flexible working arrangements
  • free social club
  • competitive remuneration package with a bonus option
  • free branded clothing
  • subsidised gym membership
  • free eye exams and more

The Position

This position is to design, develop, install, test and maintain our internal and customer facing software solutions.

Solution Design

  • Working closely with other Smartrak teams and Customers to define User Stories and Requirements
  • Determines solution feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
  • Improves operations by conducting systems analysis; recommending changes in policies and procedures
  • Investigating business, customer and technical problem areas
  • Can estimate effort and duration of development tasks
  • Review and assess existing solutions to determine required changes to implement
  • Identify the impact of requirements and design decisions.

Development

  • Writes well designed, testable, efficient code in timely manner
  • Integrates software components into a fully functional software system
  • Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes
  • Accomplishes engineering and organization mission by completing related results as needed
  • Protects Smartrak and Customers by keeping information confidential
  • Following Smartrak’s software development lifecycle processes
  • Able to write unit tests, stubs and mock code which automatically validates the operation of solutions
  • Escalation of any issues or risks that could impact the delivery of a solution to the appropriate stake holders.

Implementation

  • Preparation of projects in Smartrak’s continuous integration and deployment tools
  • Testing of products in controlled, and real situations before going live
  • Prepares and installs solutions by determining and designing system specifications, standards, and programming.
  • Obtains and licenses software by obtaining required information from vendors; recommending purchases; testing and approving products.

Solution Maintenance and Support

  • Provides information by collecting, analyzing, and summarizing development and issues.
  • Triage of support tickets to enable CS to respond to customers.
  • Carry out technical support for customers implementing our solutions (i.e. API interfaces)
  • Fix bugs and other issues discovered in Smartrak’s solutions.
  • Tailor and deploy software tools, processes and metrics
  • Perform field investigation and observation

Documentation, knowledge sharing and growth are also key elements of this role.

The Person

We are looking for someone who:

  • Advanced programming experience in, but not necessarily limited to: .Net framework and C# language, ASP.Net MVC, WebAPI, HTML, CSS, Javascript, React, SQL
  • Experience with programming multi-threaded and asynchronous systems
  • Experience in developing highly performant, optimised and scalable software solutions
  • Advanced knowledge with SQL databases (preferably Postgres)
  • Knowledge of and an interest in electronics and hardware
  • Knowledge of source control systems and processes (SVN, Git)
  • Is easy going and able to see the big picture
  • Has a relevant degree

We are an equal opportunities employer and can only employ people who are legally entitled to work in New Zealand.

We have not set an expiry date but will be assessing candidates as they apply so please, if this sounds like you apply today via seek.co.nz.  

 

Our Internship program

Smartrak offers internship experiences within our Marketing department and looks to current and past interns to fill any new roles we create. The internships are structured to provide opportunities for university students to get significant hands-on experience, whilst receiving ongoing education and training of tools and platforms they’re likely to encounter across their career. Applications are open throughout the year, with part-time and full-time opportunities available.

What our staff have to say

  • Smartrak is a great place to work!

    My time at Smartrak started 9 years ago. Reflecting back on this time, what stands out to me is the care and respect we had for each other. To this day, that has not changed, although the size of the company has grown ten-fold. This core belief is the reason why Smartrak remains great.

    Smartrak not only represents an amazing, fun place to work but also a place of great opportunity. Another core belief of the company is that the work we do is meaningful and that it provides the opportunity for everyone to grow both professionally and personally.

    Jacob Toye
  • I started working at Smartrak 5 years ago and from the start I knew that it was a supportive, hardworking, fun environment. Today, it remains just as positive, with the awesome group of passionate individuals that I am blessed to work with every day.

    After a couple of years (and some maternity leave in between) I’ve been given the opportunity to move into a leadership role for the Customer Service team.

    I continue to be encouraged to learn throughout my journey, a sentiment that is echoed throughout the organisation with ongoing training and personal development a cornerstone in all areas of the business.
    Sarah Masefield

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