Do you want to make your impact on the world through game changing technology and business model innovation?
Do you enjoy engaging with the market through observation, facilitation, and ideation?

Background

Smartrak creates fleet and mobility technologies that enable the public sector, utilities, not for profit and emergency services to manage and protect their most valued assets (people, vehicles, and assets). Smartrak is part of the Volaris Group who are buy-and-hold acquirers of technology businesses.

Operating across Australia and New Zealand, Smartrak makes location-based insights visible and actionable so that these organisations can deliver on their promises to the communities they serve; safely, productively, and cost-effectively. Smartrak is a leader within their market with award-winning location-based solutions and a purpose to generate positive change through innovations that connect, inform, and protect.

We are looking for

• An Innovation Manager who can invent Smartrak’s future by identifying innovations that deliver tangible market value at scale.
• Someone who is able to engage with the market, have the ability to research emerging trends, ideate with both internal and external stakeholders and then turn these opportunities into business cases ready for internal approval.
• Someone who lives in a world where nothing is impossible and has the drive to follow-through on ideas.
• A strategic thinker and a growth mindset orientated with an openness to learn
• A person with an entrepreneurial spirit, personal initiative, drive, and energy
• Someone with a technical and design know-how to collaborate with designers and developers on executing various phases of work, from ideation & design thinking workshops to user research and software build

To be successful you will have experience in developing new, innovative solutions through user centred engagement, a strategic view of the future possibilities, and have a strong end-to-end business understanding. You will have been exposed to design led approaches and have an unquenchable curiosity.

About the role

The role will help identify disruptive technologies and business models to positively challenge the way that Smartrak works today. As part of a dynamic and fast-paced team, the Innovation Manager will take ideas all the way through to product development as well as participating in group evaluations of team initiatives. Having experience of IP generation and protection and commercial collaborations is highly desirable.

In this role, you will grow and develop a pipeline of unique innovative products & services and generate new revenue streams.

Key Responsibilities

• The commercialisation of innovations with high impact potential from ideation through to product execution
• Develop technology commercialisation plans, including early-stage commercialisation strategies, value proposition validation, and business case development
• Identify & develop relationships with potential technology partners and lead market facing activities to generate and gauge interest in new propositions
• Initiate and negotiate commercial agreements with vendors, partners, and clients
• In collaboration with other team members, prepare business plans and develop implementation plans for new capabilities
• Identify and evaluate disruptive technologies and contextualise their use and value for the existing business
• Evaluate new innovations and business opportunities for commercial potential, including conducting market research and analysis
• Work closely with the legal team to evaluate invention disclosures and provide input to align the protection strategies with the market opportunity
• Articulate the value proposition of our innovations into an exploitation strategy
• Develop project plans and execute evidence-generating activities that build innovation value and advance innovation projects toward commercialisation
• Conduct and support problem definition and solution development with innovators and craft the associated value proposition development and business modelling
• Mentor and assist innovators with solution experiments, product prototyping and validation testing
• Provide project management as needed, including recommending and executing metrics and reporting on key achievements
• Prepare and present funding requests to the Development Board
• Network externally and attend events to build links with external organisations, industry partners and collaborators

What we can offer you:

• An innovative team and culture
• An environment to excel and an opportunity to learn new skills
• A strong commitment to your development, we always encourage the sharing of knowledge and your professional/personal development and growth.
• Flexible work arrangements
• Attractive salary package with bonus
• Free social club events
• Gym and eye exam subsidies

Qualifications, Knowledge & Experience

• Degree qualified in a relevant field such as business, commerce, law or any other relevant field
• A minimum of 5 years’ experience in a similar role where positive interactions with key senior staff in the marketplace was key to the success of the role
• A track record of identifying new market opportunities in an innovative yet competitive environment
• Market facing experience working with stakeholders to ideate, develop, or sell innovative solutions
• Experienced in growth and innovation, with strong examples of growing businesses by building and delivering innovative propositions
• Highly developed collaboration and engagement techniques, able to motivate and communicate to "sell the dream" of new ideas.
• Highly developed inter-personal skills with demonstrated ability to identify & develop relationships with potential technology partners, colleagues, collaborators, and clients
• A proven understanding of business cases, ROI, and value-based selling
• Be comfortable running workshops, presenting the new, and challenging the status quo in a positive manner
• Facilitate or run cross-functional ideation and design
• Demonstrable track record of both analytical and commercial thinking
• Passionate about building businesses that are creative and imaginative whilst being commercially viable in the marketplace
• Have helped build compelling business cases which articulate customer propositions, explain the market opportunity, and are supported with a robust financial case that can stand up to a Development Board.

For more information:

www.smartrak.com
www.volarisgroup.com

We are an equal opportunities employer and can only employ people who are legally able to work in New Zealand.

We don't have an expiry date for this role and will be interviewing suitable candidates as they come in so if it sounds like a great opportunity to you, please apply today via seek.co.nz.

The Company

Smartrak creates fleet and mobility technologies that enables the public sector, utilities, not for profit and emergency services to manage and protect their most valued resources (people, vehicles, and other assets).

Operating across Australia and New Zealand, Smartrak makes location-based insights visible and actionable so that these organisations can deliver on their promises to the communities they serve; safely, productively, and cost-effectively.

 Smartrak is a leader within its market with award-winning location-based solutions. Our purpose is to generate positive change through innovations that connect, inform, and protect.

Smartrak is a part of the Volaris Group which acquires, strengthens and grows vertical market technology companies enabling them to be clear leaders within their industry. As an Operating Group of Constellation Software Inc., Volaris is all about strengthening businesses within the markets they compete and enabling them to grow.

We can offer you;

• An innovative team and culture
• An environment to excel and an opportunity to learn new skills
• A commitment to your development. We always encourage the sharing of knowledge and your professional/personal development and growth.
• Flexible work arrangements
• Attractive salary package with bonus
• Free social club events
• Gym and eye exam subsidies
• Free parking and other benefits

The Role

The Customer Acquisition and Success Manager will report directly to the VP, Fleet and Asset and will be responsible for contributing to the development and execution of the strategy.  
This will include the overall management of the Sales and Business Development function while retaining all existing recurring revenue streams and identifying and pursuing growth opportunities within existing clients.

There are 7 direct reports to the role.

Key Accountabilities

• Sales and Business Development
• Demand Generation
• Client Management
• Strategic Partner Relationships
• Technical working knowledge of hardware and software solutions
• Financial budgeting and forecasting future costs
• Management reporting, including sales and revenue forecasting
• Staff Performance Management

Qualification, Knowledge and Experience

You will need:

• Degree qualified in a relevant field such as business, commerce, law, engineering, finance, or an accounting field
• 5+ years of experience in business development, account management, customer or success roles, including management of a customer service/experience team.
• Ideally you will have managed the support of both hardware and software solutions, or will have managed a sales team, or held a senior sales roles in a technology business.
• Experience in handling often complex support processes, including management of support across multiple geographic locations.
• Experience in leading a team of people across multiple locations.
• Experience in working with Jira/Confluence or similar help desk products
• Exposure to Customer Success programs.
• A proven track record in driving change, leading a high performing team, and delivering an exceptional customer experience, while delivering on commercial outcomes.
• A working knowledge of contracts and the basics of contract law.

Note:  We are an equal opportunities employer, and you need to be legally allowed to live and work in New Zealand.

Learn more about our innovative company and group by visiting:
www.smartrak.com
www.volarisgroup.com

Whilst we have a close date for applications on the 3rd December 2021 we will be reviewing applications as they come in.  So if you believe you're the right person for us and we're the right company for you, please don't wait… apply today via seek.co.nz.