The Customer Success Manager will report directly to the Head of Customer Success and will be responsible for the management of customer relationships and the overall success our customers have with our products.
Serving as the relationship owner between Smartrak and our Customers, your aim is to build long-term partnerships at all levels of our customer’s organisation to ensure they fully leverage our solutions, while delivering the right strategic outcomes for the partnership.
The key deliverables of this role are to ensure customers achieve their key business outcomes by optimising their use of the Smartrak solutions, ensuring long-term win-win relationships, and facilitating seamless contractual renewals.
This is a permanent role working 40 hours a week based in either Wellington or Hamilton. It is a hybrid role with the flexibility to work from home and the office. The role will also require the availability to travel occasionally with some face-to-face customer meetings within NZ, at least once a quarter.
We are looking for a Customer Success Manager with a passion for technology who enjoys the art of communication.
Ideally, you will have 5+ years’ previous experience in similar roles, ideally coupled with experience in dealing with government or government-related organisations, possess a great attitude, and have an ability to deliver and consistently reach project goals.
You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems.
To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast-paced environment.
This list represents what we are ideally looking for, but we encourage you to apply even if you don’t meet everything 100%. Everyone has unique strengths, and we focus on hiring for strengths and potential.
Smartrak proudly leads the charge as the foremost provider of advanced EV fleet management and Sustainable Transportation solutions and is dedicated to facilitating EV enablement, addressing administration, and streamlining fleet management throughout Australia and New Zealand. Our expertise positions us as the preferred choice for government agencies, councils, healthcare, and utilities organisations, assisting them in their transition to Net Zero by enhancing fleet visibility, optimising utilisation, right sizing their fleets, and effectively managing their electrified vehicles.
At Smartrak, we value work-life balance and offer flexible working arrangements. Whether you need to get the kids to school or need some headspace to tackle a complex algorithm, we've got you covered. Our Hamilton office at Waikato Innovation Park provides a beautiful work environment with free parking and an excellent café. Join us to grow your network and connect with innovative tech start-ups.
We also offer:
We foster a creative and innovative culture, supported by a commitment to research and development. Our fast-paced, agile, and inclusive environment encourages new ideas and supports turning them into reality. We are an equal opportunities employer and can only employ people legally entitled to work in New Zealand.
To get to know us better, take a look around our website and visit volarisgroup.com
Please include a cover letter in your application, telling us why you’re a great fit for this position.
The Application Support role has a large focus on customer-centric actions to ensure timely resolution for our customers. You will have a deep understanding of our customers’ needs and provide exceptional support to ensure their successful use of Smartrak products.
This role provides advanced support for critical business applications, working closely with development teams, system administrators, and other support levels to diagnose and resolve complex technical issues. This role requires deep technical knowledge, problem-solving skills, and a customer-focused attitude to ensure high system availability and optimal performance.
You will diagnose and resolve complex technical issues, acting as the point of escalation for application-related incidents. Using monitoring tools, you will identify and address performance bottlenecks, analyse logs and system behaviour, and collaborate with development teams to provide feedback and ensure long-term fixes. You will document issues and resolutions, create training materials, and communicate updates to stakeholders. Additionally, you will coordinate with third-party vendors, participate in post-incident reviews, and ensure applications adhere to security and compliance standards. As part of the Smartrak Support team, you will work within an agile framework, and assist other team members as needed.
This list represents what we are ideally looking for, but we encourage you to apply even if you don’t meet everything 100%. Everyone has unique strengths & weaknesses, and we hire for strengths and potential.
Smartrak proudly leads the charge as the foremost provider of advanced EV fleet management and Sustainable Transportation solutions and is dedicated to facilitating EV enablement, addressing administration, and streamlining fleet management throughout Australia and New Zealand. Our expertise positions us as the preferred choice for government agencies, councils, healthcare, and utilities organisations, assisting them in their transition to Net Zero by enhancing fleet visibility, optimising utilisation, right sizing their fleets, and effectively managing their electrified vehicles.
At Smartrak, we value work-life balance and offer flexible working arrangements. Whether you need to get the kids to school or need some headspace to tackle a complex algorithm, we've got you covered. Our Hamilton office at Waikato Innovation Park provides a beautiful work environment with free parking and an excellent café. Join us to grow your network and connect with innovative tech start-ups.
We also offer:
We foster a creative and innovative culture, supported by a commitment to research and development. Our fast-paced, agile, and inclusive environment encourages new ideas and supports turning them into reality. We are an equal opportunities employer and can only employ people legally entitled to work in New Zealand.
To get to know us better head to: smartrak.com and volarisgroup.com
Please include a cover letter in your application, telling us why you’re a great fit for this position.