We are seeking a Head of Product who will be responsible for the overall product vision, strategy, and execution at Smartrak. You will collaborate closely with cross-functional teams, including engineering, design, marketing, and customer success, to ensure that our products deliver maximum value to our customers and align with the company’s strategic goals.
As the Head of Product, your product vision will align with the company's goals and strategy, driving both innovation and growth in a highly competitive market. You will stay at the forefront of market trends, competitor analysis, and customer feedback to inform product development and maintain a competitive edge. Your role will involve creating and managing a robust product roadmap that prioritises features, enhancements, and new product developments based on business strategy and customer needs. Additionally, you will out in market collaborating with prospects, customers and partners to deeply understand their challenges, ensuring that our solutions solve real problems with the best user experience. Utilising data analytics and performance metrics, you will guide product development and make informed decisions that optimise user experience, engagement, and retention. Partnering with marketing and sales teams, you will develop effective go-to-market strategies, product launches, product positioning, pricing, and messaging. Finally, you will communicate product plans, progress, strategy, milestones, and insights to executive leadership, customers, and stakeholders, ensuring transparency and alignment.
Smartrak proudly leads the charge as the foremost provider of advanced EV fleet management and Sustainable Transportation solutions and is dedicated to facilitating EV enablement, addressing administration, and streamlining fleet management throughout Australia and New Zealand. Our expertise positions us as the preferred choice for government agencies, councils, healthcare, and utilities organisations, assisting them in their transition to Net Zero by enhancing fleet visibility, optimising utilisation, right sizing their fleets, and effectively managing their electrified vehicles.
At Smartrak, we value work-life balance and offer flexible working arrangements. Whether you need to get the kids to school or need some headspace to tackle a complex algorithm, we've got you covered. Our Hamilton office at Waikato Innovation Park provides a beautiful work environment with free parking and an excellent café. Join us to grow your network and connect with innovative tech start-ups.
We foster a creative and innovative culture, supported by a commitment to research and development. Our fast-paced, agile, and inclusive environment encourages new ideas and supports turning them into reality. We are an equal opportunities employer and can only employ people legally entitled to work in New Zealand.
To get to know us better head to: smartrak.com and volarisgroup.com
Please include a cover letter in your application, telling us why you’re a great fit for this position.
We are seeking a detail-oriented and customer-centric Customer Support Coordinator to join our team. This is a newly created role based in Melbourne to enhance our customer focus in Australia. In this role, you will ensure a seamless customer experience by managing enquiries, resolving issues, and implementing solutions to enhance customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving mindset, and a passion for delivering exceptional service.
As a Customer Support Coordinator, you will handle customer enquiries via phone, email, and service desk operations, ensuring timely and accurate responses. You will investigate and resolve issues, escalating complex cases when necessary, and maintain detailed records of customer interactions in our CRM and service desk systems. Additionally, you will identify and implement process improvements, assist in training new team members, support our Customer Success and Business Development Mangers and monitor customer feedback to proactively address recurring issues and enhance overall customer satisfaction.
Smartrak proudly leads the charge as the foremost provider of advanced EV fleet management and Sustainable Transportation solutions and is dedicated to facilitating EV enablement, addressing administration, and streamlining fleet management throughout Australia and New Zealand. Our expertise positions us as the preferred choice for government agencies, councils, healthcare, and utilities organisations, assisting them in their transition to Net Zero by enhancing fleet visibility, optimising utilisation, right sizing their fleets, and effectively managing their electrified vehicles.
At Smartrak, we value work-life balance and offer flexible working arrangements. Whether you need to get the kids to school or need some headspace to tackle a complex algorithm, we've got you covered. Our Melbourne team are based at The Hub Southern Cross right in the city centre.
We foster a creative and innovative culture, supported by a commitment to research and development. Our fast-paced, agile, and inclusive environment encourages new ideas and supports turning them into reality. We are an equal opportunities employer and can only employ people legally entitled to work in New Zealand.
To get to know us better head to: smartrak.com and volarisgroup.com
Please include a cover letter in your application, telling us why you’re a great fit for this position.
I’ve been at Smartrak now for two years. I initially started
as the Marketing Coordinator, but I’ve recently transitioned into a new role as
a Marketing Strategist.
It may sound terribly cliché, but Smartrak isn’t like other
organisations. People truly do come first. I’m given the flexibility to schedule
my work around my personal life. This has been especially important during
COVID, when looking after a newborn.
I’m amazed at the fact
that they care so much about my professional development; not just where I am
now, but what I want to achieve in the future. My manager and I are constantly
trying to identify projects and opportunities that will develop the skills I’ll
need to advance in my career.
