Careers

We are the cumulation of the success and innovation of our employees.

We are proud of the fact that the people who work at Smartrak share and uphold a core set of values. Our people are hardworking and highly skilled. We care about the customer and the people we work with.

We strive to attract the best people to our organisation, not just for their skills but also for their contribution to our culture.

We thrive in a supportive environment where we work together to achieve our goals, now and for the future.

If you have the skills and attitude to join us, we will support you to grow and succeed.

Why Smartrak is an amazing place to work


Our Flexible Culture


We grow and Nurture our teams


Our Values

Current available roles

When we're recruiting you'll find roles advertised here and on seek.co.nz or seek.com.au
Customer Success Manager - Hamilton, full time

About the role

The Customer Success Manager will report directly to the Head of Customer Success and will be responsible for the management of customer relationships and the overall success our customers have with our products. 

Serving as the relationship owner between Smartrak and our Customers, your aim is to build long-term partnerships at all levels of our customer’s organisation to ensure they fully leverage our solutions, while delivering the right strategic outcomes for the partnership. 

The key deliverables of this role are to ensure customers achieve their key business outcomes by optimising their use of the Smartrak solutions, ensuring long-term win-win relationships, and facilitating seamless contractual renewals. 

This is a permanent role working 40 hours a week based in either Wellington or Hamilton. It is a hybrid role with the flexibility to work from home and the office. The role will also require the availability to travel occasionally with some face-to-face customer meetings within NZ, at least once a quarter. 

What you’ll be doing

We are looking for a Customer Success Manager with a passion for technology who enjoys the art of communication. 

Ideally, you will have 5+ years’ previous experience in similar roles, ideally coupled with experience in dealing with government or government-related organisations, possess a great attitude, and have an ability to deliver and consistently reach project goals. 

You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. 

To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast-paced environment. 

This list represents what we are ideally looking for, but we encourage you to apply even if you don’t meet everything 100%. Everyone has unique strengths, and we focus on hiring for strengths and potential. 

About Us

Smartrak proudly leads the charge as the foremost provider of advanced EV fleet management and Sustainable Transportation solutions and is dedicated to facilitating EV enablement, addressing administration, and streamlining fleet management throughout Australia and New Zealand. Our expertise positions us as the preferred choice for government agencies, councils, healthcare, and utilities organisations, assisting them in their transition to Net Zero by enhancing fleet visibility, optimising utilisation, right sizing their fleets, and effectively managing their electrified vehicles.

Why work at Smartrak?

At Smartrak, we value work-life balance and offer flexible working arrangements. Whether you need to get the kids to school or need some headspace to tackle a complex algorithm, we've got you covered. Our Hamilton office at Waikato Innovation Park provides a beautiful work environment with free parking and an excellent café. Join us to grow your network and connect with innovative tech start-ups. 

We also offer:

  • Free social club
  • A fitness benefit to support your wellness in various ways
  • Free eye exams and much more!
  • Smartrak is owned by Volaris Group, which provides a unique environment where employees can access learnings, training, and best practices from a wide variety of similar businesses globally.

Our Culture

We foster a creative and innovative culture, supported by a commitment to research and development. Our fast-paced, agile, and inclusive environment encourages new ideas and supports turning them into reality. We are an equal opportunities employer and can only employ people legally entitled to work in New Zealand.

To get to know us better, take a look around our website and visit volarisgroup.com

Please include a cover letter in your application, telling us why you’re a great fit for this position.

Employer questions

Your application will include the following questions:
  • How many years' experience do you have as a Customer Success Manager?
  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have experience in a role which requires relationship management experience?
  • How much notice are you required to give your current employer?
  • What's your expected annual base salary?
  • Are you available to travel for this role when required?
    Apply Now    
Application Support (Level 3) - Hamilton, full time

The Role

The Application Support role has a large focus on customer-centric actions to ensure timely resolution for our customers. You will have a deep understanding of our customers’ needs and provide exceptional support to ensure their successful use of Smartrak products.

This role provides advanced support for critical business applications, working closely with development teams, system administrators, and other support levels to diagnose and resolve complex technical issues. This role requires deep technical knowledge, problem-solving skills, and a customer-focused attitude to ensure high system availability and optimal performance.

What You'll Be Doing

You will diagnose and resolve complex technical issues, acting as the point of escalation for application-related incidents. Using monitoring tools, you will identify and address performance bottlenecks, analyse logs and system behaviour, and collaborate with development teams to provide feedback and ensure long-term fixes. You will document issues and resolutions, create training materials, and communicate updates to stakeholders. Additionally, you will coordinate with third-party vendors, participate in post-incident reviews, and ensure applications adhere to security and compliance standards. As part of the Smartrak Support team, you will work within an agile framework, and assist other team members as needed.

What Do We Look For?

  • Technical Expertise: Knowledge of application architectures, databases, debugging tools, performance monitoring, APIs, and network protocols within a .NET environment. Basic to intermediate knowledge of electronics and IT hardware. Additionally, technical hardware expertise and knowledge would be an advantage.
  • Problem-Solving Abilities: Strong analytical skills and the ability to prioritise in high-pressure situations.
  • Communication: Excellent verbal and written skills, with the ability to explain technical issues to non-technical users.
  • Experience: 3-5+ years in a Level 2 or Level 3 support role, experience with cloud platforms and on-prem infrastructure, and a commitment to exceptional customer experience.
  • Education: Bachelor’s degree in Computer Science, Information Technology, or related field. Relevant certifications are a plus.

This list represents what we are ideally looking for, but we encourage you to apply even if you don’t meet everything 100%. Everyone has unique strengths & weaknesses, and we hire for strengths and potential.

About Us

Smartrak proudly leads the charge as the foremost provider of advanced EV fleet management and Sustainable Transportation solutions and is dedicated to facilitating EV enablement, addressing administration, and streamlining fleet management throughout Australia and New Zealand. Our expertise positions us as the preferred choice for government agencies, councils, healthcare, and utilities organisations, assisting them in their transition to Net Zero by enhancing fleet visibility, optimising utilisation, right sizing their fleets, and effectively managing their electrified vehicles.

Why work at Smartrak?

At Smartrak, we value work-life balance and offer flexible working arrangements. Whether you need to get the kids to school or need some headspace to tackle a complex algorithm, we've got you covered. Our Hamilton office at Waikato Innovation Park provides a beautiful work environment with free parking and an excellent café. Join us to grow your network and connect with innovative tech start-ups. 

We also offer:

  • Free social club
  • Free branded clothing
  • A fitness benefit to support your wellness in various ways
  • Free eye exams and more
  • Smartrak is owned by Volaris Group, which provides a unique environment where employees can access learnings, training, and best practices from a wide variety of similar businesses globally.

Our Culture

We foster a creative and innovative culture, supported by a commitment to research and development. Our fast-paced, agile, and inclusive environment encourages new ideas and supports turning them into reality. We are an equal opportunities employer and can only employ people legally entitled to work in New Zealand.

To get to know us better head to: smartrak.com and volarisgroup.com

Please include a cover letter in your application, telling us why you’re a great fit for this position.

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • How many years' experience do you have in an application support function?
  • How much notice are you required to give your current employer?
  • What's your expected annual base salary?
  • How many years' experience do you have as a Technical Support Role?
    Apply Now    

Our Internship program

Smartrak offers internship experiences within our Marketing department and looks to current and past interns to fill any new roles we create. The internships are structured to provide opportunities for university students to get significant hands-on experience, whilst receiving ongoing education and training of tools and platforms they’re likely to encounter across their career. Applications are open throughout the year, with part-time and full-time opportunities available.

What our staff have to say

  • I started working at Smartrak 5 years ago and from the start I knew that it was a supportive, hardworking, fun environment. Today, it remains just as positive, with the awesome group of passionate individuals that I am blessed to work with every day.

    After a couple of years (and some maternity leave in between) I’ve been given the opportunity to move into a leadership role for the Customer Service team.

    I continue to be encouraged to learn throughout my journey, a sentiment that is echoed throughout the organisation with ongoing training and personal development a cornerstone in all areas of the business.
    Sarah Masefield
  • I’ve been at Smartrak now for two years. I initially started as the Marketing Coordinator, but I’ve recently transitioned into a new role as a Marketing Strategist.

    It may sound terribly cliché, but Smartrak isn’t like other organisations. People truly do come first. I’m given the flexibility to schedule my work around my personal life. This has been especially important during COVID, when looking after a newborn.

     I’m amazed at the fact that they care so much about my professional development; not just where I am now, but what I want to achieve in the future. My manager and I are constantly trying to identify projects and opportunities that will develop the skills I’ll need to advance in my career. 

    Nick Allan
  • As a marketer, I’m particularly drawn to two attributes of the Smartrak approach.

    1. Solutions development goes beyond ‘product fit’ and looks to generate genuinely beneficial change.
    2. The company never rests in its drive to be a thought leader.

    Both of these ensure I work in an environment where resonant messaging and incisive thinking are valued.
    Andrew Hollis
  • Smartrak is a great place to work!

    My time at Smartrak started 9 years ago. Reflecting back on this time, what stands out to me is the care and respect we had for each other. To this day, that has not changed, although the size of the company has grown ten-fold. This core belief is the reason why Smartrak remains great.

    Smartrak not only represents an amazing, fun place to work but also a place of great opportunity. Another core belief of the company is that the work we do is meaningful and that it provides the opportunity for everyone to grow both professionally and personally.

    Jacob Toye

We care about the community

crossmenu