Careers
We are the cumulation of the success and innovation of our employees.
Smartrak is built from a team of highly passionate, motivated and experienced industry professionals, with staff from across the globe diligently working to provide the best experience for our customers across Australia and New Zealand.
We are always looking for new talent, young inquisitive minds, and experienced leaders to join our growing organisation.
Are you ready to join the team?
Our Values
We can learn from everyone
Reliability in our promises
Commitment to each other’s success
Embrace a challenge
Current Available Roles
The Role
The Customer Support Coordinator will report to the Customer Support Team Leader and will be responsible for providing outstanding customer support using the right combination of sound process and an engaging attitude. Serving as the central point of contact for all of our existing customers, your aim is to build long-term, mutually beneficial relationships with our customers by providing a superb experience for the customer every time they deal with Smartrak. Their experience with you is pivotal to their experience with Smartrak so this is a key role within the organization. The key deliverables of this role are to ensure customers receive rapid resolution to their queries while empowering them with the information and guidance to become experts. You will be adept at continually looking for ways to improve our level of service, to the benefit of everyone.
This role will service customers across New Zealand and Australia. As such, there will be a roster to cover business hours in both geographies and will require the individual to be happy dealing with remote customers.
This role is based in Hamilton, New Zealand.
The Person
You’ll love working with technology, people, and problem-solving. We are looking for a Customer Support Coordinator with a passion for technology who enjoys the art of communication. Ideally, you will have previous 1-3 years’ experience in similar roles, possess a great attitude, an ability to deliver and consistently reach goals. You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast paced environment.
NOTE for overseas inquiries and non-New Zealand residents:
Whereas we welcome international inquiries, only applicants that are legally entitled to work in New Zealand without restrictions will be considered for advertised positions.
Applications close 11 January 2019. Follow up will commence from 14 January 2019.
Apply At:
The Role
This Senior Software Engineer position reports directly to the Director – Customer Success. In this role you will be a senior member of the development team, helping to drive the software development process for both new and existing products. Primary responsibilities include:
- Designing and developing programming systems, making specific determinations about system performance;
- Conducting system analysis and development recommendations that leverage new and evolving technologies;
- Analysing, designing, coordinating and supervising the development of software systems that are high performing and deliver exceptional user experiences;
- Providing technical leadership to the development team by means of peer coaching;
- Working closely with the Customer Success, Sales, Marketing, and Senior Leadership teams to ensure solution designs are being driven by the needs and use cases of our customers and key stakeholders.
You will achieve this by:
- Supporting product candidate selection aligned to the portfolio vision and road map;
- Defining current and future product requirements that solve customer problems;
- Researching, designing, and developing new software solutions;
- Enhancing existing programs by analysing and identifying areas for modification and improvement;
- Building scalable software to be used across multiple geographies.
The Person
We are looking for an enthusiastic, team-oriented individual who enjoys problem-solving from a customer-centric point of view. To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast-paced environment.
Qualifications
- Bachelor’s degree in computer science or technology engineering related field.
- Minimum of 4 years commercial development experience
- Programming experience in, but not necessarily limited to: .Net framework and C# language, ASP.Net MVC, Web Services, HTML5, CSS3, Javascript, PostgreSQL
- Additional experience that would be advantageous: GIS mapping software experience, MV* Javascript, WPF, Jira/Confluence and Microsoft Azure
- Knowledge of source control systems and processes (SVN)
- Excellent oral, written and verbal communication skills
- Brilliant customer service skills.
NOTE for overseas inquiries and non-AU residents:
Whereas we welcome international inquiries, only applicants that are legally entitled to work in Australia without restriction will be considered for advertised positions.
Applications close 3 January 2019.
Apply at:
The Role
The Customer Success Manager will report directly to the Director, Customer Success and will be responsible for the management of customer relationships and the overall success our customers have with our products. Serving as the relationship owner between Smartrak and our Customers your aim is to build long-term partnerships at all levels of our customers’ organisations to ensure they leverage our solutions to the fullest extent possible, while delivering the right strategic outcomes for the partnership. The key deliverables of this role are to ensure customers receive the products, documentation, training and responses to their queries to optimize their use of the Smartrak solution, facilitating seamless contractual renewals.
This role is for an office based employee in the Hamilton area.
The Person
We are looking for a customer success manager with a passion for technology who enjoys the art of communication. Ideally, you will have previous 3+ years’ experience in similar roles, possess a great attitude, and an ability to deliver and consistently reach project goals. You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast paced environment.
NOTE for overseas inquiries and non-NZ residents:
Whereas we welcome international inquiries, only applicants that are legally entitled to work in New Zealand without restriction will be considered for advertised positions.
Applications close 4 January 2019.
Apply at:
- Do you enjoy working with creative people in a fun, energetic environment?
- Do you have a passion for technology and connecting people with information?
- Interested in a dynamic role with a vibrant and growing tech company?
THE ROLE
This Software Engineer position reports directly to a Senior Software Engineer. In this role you will be a member of the development team, helping to drive the software development process for both new and existing products. This is an opportunity to develop your skills and learn from highly skilled senior Engineers.
Primary responsibilities include:
- Implementing features and bug fixes to existing applications according to specifications provided by Senior Engineers.
- Assisting with building new standalone and web applications as directed by the Senior Engineer
- Developing your coding skills to include the technology stack and patterns used by Smartrak
- Creating task breakdowns for user stories assigned to you
- Estimating using story pointing with the team.
- Using Jira to plan, execute and report progress on projects
- Using SVN and Git to manage source code.
THE PERSON
We are looking for an enthusiastic, team-oriented individual who enjoys problem-solving from a customer-centric point of view. To keep up with our drive and determination, you will need exceptional organisational skills and enjoy working in a fast-paced environment.
QUALIFICATIONS
- Bachelor’s degree in computer science or technology engineering related field.
- Programming experience in, but not necessarily limited to: .Net framework and C# language, ASP.Net MVC, WebAPI, HTML, CSS, Javascript,
- Experience with unit testing and unit at least 1 testing framework.
- Knowledge of source control systems and processes (SVN, Git)
- Excellent oral, written and verbal communication skills
NOTE for overseas enquiries and non-NZ residents:
Whereas we welcome international enquiries, only applicants that are legally entitled to work in New Zealand without restriction will be considered for advertised positions.
Applications close 18 January 2019.
Apply at:
It is great to be a part of the journey this company and its people are on. Each day I not only get to work with our customers to better their businesses by utilising our solutions, but I get to be a part of the Smartrak family. Together, we work closely to ensure the best results for our customers.
Brendan WilkinsonSmartrak is a great place to work!
My time at Smartrak started 9 years ago. Reflecting back on this time, what stands out to me is the care and respect we had for each other. To this day, that has not changed, although the size of the company has grown ten-fold. This core belief is the reason why Smartrak remains great.
Smartrak not only represents an amazing, fun place to work but also a place of great opportunity. Another core belief of the company is that the work we do is meaningful and that it provides the opportunity for everyone to grow both professionally and personally.
Jacob ToyeI’ve grown with Smartrak from just a few people into a much larger business, but we still believe in the same things as we did in the early days. I just love working here as I get to work with friendly, hardworking, ambitious, crazy people, who embrace new challenges every day.
Susan Chaloner