Careers
We are the cumulation of the success and innovation of our employees.
We are proud of the fact that the people who work at Smartrak share and uphold a core set of values.
Our people are hardworking and highly skilled. We care about the customer and the people we work with.
We strive to attract the best people to our organisation, not just for their skills but also for their contribution to our culture.
We thrive in a supportive environment where we work together to achieve our goals, now and for the future.
If you have the skills and attitude to join us, we will support you to grow and succeed.
Our Values
Current Available Roles
The Role
The Customer Success Manager will report directly to the Director, Customer Success and will be responsible for the management of customer relationships and the overall success our customers have with our products. Serving as the relationship owner between Smartrak and our Customers your aim is to build long-term partnerships at all levels of our customer’s organisation to ensure they leverage our solutions to the fullest extent possible, while delivering the right strategic outcomes for the partnership. The key deliverables of this role are to ensure customers receive the products, documentation, training and responses to their queries to optimise their use of the Smartrak solution, facilitating seamless contractual renewals.
This role is for a remote / home office based employee in the Wellington area.
The Person
We are looking for a customer success manager with a passion for technology who enjoys the art of communication. Ideally, you will have previous 3+ years’ experience in similar roles, possess a great attitude, and an ability to deliver and consistently reach project goals. You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast paced environment.
NOTE for overseas inquiries and non-NZ residents:
Whereas we welcome international inquiries, only applicants that are legally entitled to work in New Zealand without restriction will be considered for advertised positions.
Applications close 23 September, 2019. Applicants will be contacted shortly after this date.
All applications must be made through seek.co.nz.
Our Internship Program
Smartrak offers internship experiences across a range of departments and looks to current and past interns to fill any new roles we create. The internships are structured to provide opportunities for university students to get significant hands-on experience, whilst receiving ongoing education and training of tools and platforms they’re likely to encounter across their career. Applications are open throughout the year, with part-time and full-time opportunities available.
It is great to be a part of the journey this company and its people are on. Each day I not only get to work with our customers to better their businesses by utilising our solutions, but I get to be a part of the Smartrak family. Together, we work closely to ensure the best results for our customers.
Brendan WilkinsonSmartrak is a great place to work!
My time at Smartrak started 9 years ago. Reflecting back on this time, what stands out to me is the care and respect we had for each other. To this day, that has not changed, although the size of the company has grown ten-fold. This core belief is the reason why Smartrak remains great.
Smartrak not only represents an amazing, fun place to work but also a place of great opportunity. Another core belief of the company is that the work we do is meaningful and that it provides the opportunity for everyone to grow both professionally and personally.
Jacob ToyeI’ve grown with Smartrak from just a few people into a much larger business, but we still believe in the same things as we did in the early days. I just love working here as I get to work with friendly, hardworking, ambitious, crazy people, who embrace new challenges every day.
Susan ChalonerWe care about our community
