At Smartrak, we develop software through three distinct channels, all underpinned by engagement with our customers.
Product Roadmap
Outlines future product functionality and new features to be developed in the following 12 months.
Professional Services
Where specific features, insights or functionality are required by an organisation, Smartrak's Professional Services team will work with our customers to develop the right solution. This is a paid service.
Initiatives
A design thinking-led approach that utilises customer co-design via a Special Interest Group (SIG) of 5-10 customers.
SIG members have the opportunity to share their input and feedback on the functionality and user interface of our new product, as well as learn from other customers' experiences and insights. All customer input is equal and valued in this collaborative process.
The goal of Initiatives is to deliver a defined and agreed product within a year that meets your needs and expectations. Customers who participate in the SIG have first access to the new product and input into the design.
The following pages take you through some high-level concepts we believe would deliver significant value to your organisations. They are concepts designed to address the problems we've been told are our customers top priorities.
However, we know they aren't perfect, and they may not be your top priorities. That is where your role in the SIG comes in.
Help us modify, tweak, discard, or develop new tools that enable you to get the most out of your EVs and meet your sustainability goals.
Smartrak is excited about our new Nextrak device and the opportunities it brings for future capabilities. Nextrak is a new breed of hardware that integrates and surfaces data from vehicle CANbus systems directly into Smartrak.
Smartrak has led off the integration for EVs to surface critical vehicle information around battery state, electric range and charging status. With this data alone, a wealth of possibilities and reports can be derived. We're making this data visible to fleet administrators in real-time, and we're exploring where else in our product suite we can integrate the data - such as PoolCar, our Pool Booking solution to support the end-user experience as well.
WHY START WITH EV DATA?
THESE DATA POINTS ARE ONLY THE BEGINNING
While today we are capturing and displaying your EV charge status, we know there is even more that can be developed and leveraged. There are so many possibilities and we're excited to work with our customers to prioritise the information needed. Your insights help inform our Development Roadmap and Initiatives, and we imagine some of the following data points will be of interest:
